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Select the term that best completes the sentence. Dysfunctional conflicts focus on and differences between the two parties Choose the best conflict de-escalation strategy for the situation. As you enter the "action over words" stage of a conflict with a coworker, you notice that your coworker is starting to talk to you less and is using more threatening body language. O Avoid communicating hostility verbally or through body language O Use delay tactics to buy time for the two of them to diffuse their emotions Be an empathetic listener

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