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Sagot :
Companies now have to respond to client comments on social media as a result of social media becoming widely accepted as a means of communication.
Customer comments on Twtr, FB, and other social media platforms, blogs, and review sites are examples of social media feedback. Either everyone can see this feedback or it might only be available to the customer's followers.
Social media data gives companies real-world feedback on their goods and services. Creating a space where consumers feel comfortable expressing their experiences is a significant tactic for encouraging customer feedback on social media. You may give clients the impression that their thoughts are actually valued by asking for their input.
To learn more about customer feedback
https://brainly.com/question/14305718
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