A customer called Jane Hopkins has come into the branch. She explains that she is experiencing financial difficulties and is worried she won't be able to
pay the renewal fees for her home insurance. She wants to cancel the direct debit on her insurance policy. In order to help her you quickly review her
customer profile from the system.
How do you approach this with the customer?

Question

07-12-2022
English

Answered

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A customer called Jane Hopkins has come into the branch. She explains that she is experiencing financial difficulties and is worried she won't be able to
pay the renewal fees for her home insurance. She wants to cancel the direct debit on her insurance policy. In order to help her you quickly review her
customer profile from the system.
How do you approach this with the customer?

Sagot :

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