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encouraging cooperation The tactic that incorporates conflict and issue resolution is collaboration.
Interpersonal conflicts arise when two or more individuals with dissimilar values, objectives, and beliefs interact. It is not a good idea to meet with each party separately, according to Heathfield, since nurse managers might become prejudiced toward one viewpoint. Managers discussing the issue with both sides in the same room while giving them both an unusual amount of time to present their cases is the most successful technique to settle disputes. Positive role socialization among nursing personnel minimizes negative conflict behaviors. Collaboration is a key tactic to promote while trying to resolve conflict. In arbitration, the decision-making process is handled by a neutral third party. Similar to mediation, arbitration uses an impartial third party—the Arbitrator—to settle disputes between parties outside of court.
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