ShelleyJanusz148
Answered

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“I know just how you feel, when that exact same thing happened to me I was so angry, so I just told her exactly how I felt. You should do the same thing. It worked for me!” This statement violates which of the principles of active listening?

a. Validate emotions and paraphrase the speaker’s words.
b. Remain ‘other-focused’ and validate emotions
c. Avoid solving problems and remain ‘other’ focused
d. Paraphrase the speaker’s words and avoid solving problems

Sagot :

The statement violates C. Avoid solving problems and remain 'other' focused.

The speaker turns the attention to themselves by using their example and focusing on themselves rather than the other. The speaker also says that the person should say their feelings, which is problem solving.
gungamer720

c. Avoid solving problems and remain ‘other’ focused


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