Getting Ready for New Employee Orientation at PackAll PackAll is a packing and storage company headquartered in Minneapolis, Minnesota, with franchises located in 21 cities throughout the United States. Since opening its first franchise in Minneapolis in 1987, the company has shown great market potential, ending its first year with a profit and growing every year since. The primary services of the organization are packaging and preparing nonperishable items for shipment and mailing via parcel post. Air-conditioned spaces for short-term storage of personal items and post office boxes are also available to customers. To ensure consistency of service at all locations, specific standards for employee training and service delivery have been developed and implemented. Before owners or operators can hang up their PackAll sign, they must sign an agreement to comply with standards and must successfully complete a rigorous eight-week management training program. The program focuses on the key management and business skills necessary to run a successful business and educates employees on corporate philosophy and culture. In addition, management offers tips for guiding employee development. At intervals of three and six months after opening their operation, owners or operators are required to participate in a retreat during which they share best practices, receive additional management training, and have an opportunity to ask questions in a structured setting. You joined a PackAll franchise in Orlando, Florida, as a customer service representative. New-employee orientation will be held tomorrow. At that time, you will learn about the service culture, policies and procedures, techniques for handling customers, and specific job skills and requirements. Before being hired, you were told that your primary duties would be to service customers, provide information about services offered, write up customer orders, collect payments, and package and label orders. Assignment Instructions Be sure to respond to each question t