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9. The Principal of 'Shivaji Public School, Shri Rakesh Mohan, set up the goal of
'Quality Education' for his school. For the realisation of this goal he made several
plans. His special focus was on the satisfaction of employees. At the end of the year
it was found that all his activities were done successfully in accordance with the
plans made. It took no time for the people to know the news that the school had
accomplished its goal of quality education. Everyone said that it was a miracle
performed by the school management.
(a) Identify the feature of management referred to in the above paragraph.
(b) Also explain two more features of management.
