Answered

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What should you do when placing an outgoing phone call to a customer?
Ask as few questions as possible to better let the customer steer the
conversation.
Read the work order aloud as the customer explains the situation in
their own words.
Use acknowledging skills to demonstrate empathy for the customer's
situation.
Hold the mouthpiece in the correct position, unless you are eating or
drinking.

Sagot :

GinnyAnswer

Final answer:

Provide professional and considerate communication during customer calls by guiding conversation, demonstrating empathy, and holding the mouthpiece correctly.


Explanation:

When placing an outgoing phone call to a customer, follow these steps:

  1. Ask as few questions to allow the customer to steer the conversation.
  2. Use acknowledging skills to show empathy.
  3. Hold the mouthpiece appropriately.

It's important to be professional and considerate during the call, ensuring effective communication.


Learn more about phone communication here:

https://brainly.com/question/44024409


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