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Select the correct answer.
Which occurrence is likely to have the most negative effect on customers?
OA. The bill includes a service charge.
OB. The restroom is unhygienic.
OC. The food is mediocre.
OD. The host's uniform is unusual.
O E. The server also does the bussing.


Sagot :

Final answer:

An unhygienic restroom, mediocre food, and servers also doing bussing are likely to have the most negative impact on customers.


Explanation:

The occurrence likely to have the most negative effect on customers is:

  • OB. The restroom is unhygienic. Customers expect clean and sanitary restrooms when dining out. An unhygienic restroom can lead to a negative dining experience and impact a customer's perception of the establishment.
  • OC. The food is mediocre. Customers value good quality food, and mediocrity can lead to dissatisfaction and potentially deter them from returning.
  • O E. The server also does the bussing. Customers expect dedicated service from servers, and if they are also responsible for bussing, it may lead to slower service and lower customer satisfaction.

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