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Piers is using the story line approach in his presentation. He says that the coffee shop chain he works for faces the challenge of improving its customer service orientation and presents the goal of improving the customer satisfaction rating from 80 percent to more than 95 percent. What aspect of a business story does this represent? Group of answer choices
a. the resolution
b. the setting
c. the plot
d. the moral or lesson
e. the characters

Sagot :

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