Betsy manages a hair salon. When a customer approaches her about a problem with a service she had purchased, Betsy made excuses for the service provider and did not offer to help fix the problem. Betsy demonstrated poor:

A) empathy
B) reliability
C) tangibility
D) responsiveness
E) assurance

Question

12-06-2024
Business

Answered

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Betsy manages a hair salon. When a customer approaches her about a problem with a service she had purchased, Betsy made excuses for the service provider and did not offer to help fix the problem. Betsy demonstrated poor:

A) empathy
B) reliability
C) tangibility
D) responsiveness
E) assurance

Sagot :

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