A customer call and requests that HP replace a part. After determing that the part is under warranty. What would be your first step?
a. Replace it and close the service event.
b. Valdate that the orignal part is faulty.
c. Obtain the faulty part, repair it, and return it to the customer.

Question

13-06-2024
Computers and Technology

Answered

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A customer call and requests that HP replace a part. After determing that the part is under warranty. What would be your first step?
a. Replace it and close the service event.
b. Valdate that the orignal part is faulty.
c. Obtain the faulty part, repair it, and return it to the customer.

Sagot :

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A customer call and requests that HP replace a part. After determing that the part is under warranty. What would be your first step? a. Replace it and close the service event.b. Valdate that the orignal part is faulty.c. Obtain the faulty part, repair it, and return it to the customer.

Sagot :

Other Questions

A customer call and requests that HP replace a part. After determing that the part is under warranty. What would be your first step?
a. Replace it and close the service event.
b. Valdate that the orignal part is faulty.
c. Obtain the faulty part, repair it, and return it to the customer.