Answered

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It's an unusually busy day, and a stressed customer needs to refill their medication before leaving for vacation. You cannot assist with pharmacy-related requests.

Select the best and worst response:

A. Quickly tell the customer that they contacted the wrong number and need to call the pharmacy directly, then move to help the next customer in the queue.
- Best
- Neutral
- Worst

B. Sympathize with the customer but let them know they contacted the incorrect department. Explain you are not trained on pharmacy requests, but can call the pharmacy on their behalf and transfer the call once help is available.
- Best
- Neutral
- Worst

C. Let the customer know that unfortunately, you can't help them because you are not trained to assist with pharmacy requests and they need to contact the local pharmacy.
- Best
- Neutral
- Worst

Sagot :

GinnyAnswer

Final answer:

Providing professional and helpful responses to customer inquiries regarding pharmacy requests.


Explanation:

Best Response: Sympathize with the customer but let them know that they contacted the incorrect department. Explain you are not trained on pharmacy requests, but can call the pharmacy on their behalf and transfer the call once help is available.

Neutral Response: Let the customer know that unfortunately, you can't help them because you are not trained to assist with pharmacy requests and they need to contact the local pharmacy.

Worst Response: Quickly tell the customer that they contacted the wrong number and they need to call the pharmacy directly, then move to help the next customer in the queue.


Learn more about Customer Service here:

https://brainly.com/question/43735884


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