A new product was recently recalled, and there is a mass volume of calls
from customers regarding the product recall. You are new on the team and
this is the first time you have been in this situation.
What do you do?
Select the best and worst response
Answer any questions you can that customers have about the recall,
and provide them with additional information they may need by
transferring them to your supervisor.
Best
Neutral
Worst
Take each call the best that you can and transfer calls to other team
members who know more about the recall.
Best
Neutral
Worst
Pull up all necessary information about the recalled product to be able
to multitask, anticipate, and prioritize customers needs.
Best
Neutral
Worst
Continue
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