Answered

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A health club member asks to cancel her membership effective immediately when the associate says her contract requires 60 days notice to cancel she gets angry and explains she's moving and won't be able to use the gym any longer she's allowed to transfer her membership for free. What should the associate say?
A. My apologies, unfortunately, I can't make an exception since it's part of our contract.
B. Where are you moving? I'm happy to transfer your membership at no cost to you.
C. I'm sorry, because you have a contract, I can't make an exception. In the future, you should consider a month-to-month membership to avoid having to pay extra.
D. Unfortunately, your contract is nonnegotiable, so you'll still be obligated to pay for the next 60 days. Would you rather transfer your membership?
E. I understand your frustration, but I can't make an exception. If you think you'll use a gym in the future, you could just transfer your membership to a location that's closer to you.

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