Answered

Discover answers to your questions with Westonci.ca, the leading Q&A platform that connects you with knowledgeable experts. Get quick and reliable answers to your questions from a dedicated community of professionals on our platform. Discover in-depth answers to your questions from a wide network of professionals on our user-friendly Q&A platform.

How do companies like Chick-fil-A and Buckey's differentiate themselves in terms of customer service, according to Cabañas?

Sagot :

GinnyAnswer

Final answer:

Companies excel in customer service by cultivating a proactive and engaged service culture, empowering employees, and seeking feedback from local communities.


Explanation:

Companies like Chick-fil-A and Buckey's differentiate themselves in terms of customer service by fostering a service culture where employees are engaged and proactive in solving customer-related problems.

Employees are empowered to make decisions to enhance customer experience, such as offering unique services, rewards, and solutions without explicit direction.

Establishing effective communication channels with local communities can also provide crucial insights to improve services and products, as seen in the example of Convergys building a cafeteria in India.


Learn more about Customer service culture here:

https://brainly.com/question/38308253


We appreciate your visit. Our platform is always here to offer accurate and reliable answers. Return anytime. Thanks for using our service. We're always here to provide accurate and up-to-date answers to all your queries. Thank you for visiting Westonci.ca, your go-to source for reliable answers. Come back soon for more expert insights.