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You are the guest services manager for a mid-size hotel chain located in a downtown city. There is a large business group coming into town for a conference. The group is from Japan and will be staying for one week. What are some cultural elements you can add to your guest services program to make the group feel welcome and exceed their customer service expectations? How would you train the different hotel workers to deal with the group – like front desk, restaurant, doorman, etc.?

Sagot :

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