Recall a recent, negative situation during which: *you received poor customer service OR *you purchased an inadequate or defective product **Compose a letter in which you - in the role of the poorly treated customer – communicate professionally while relaying the sordid details regarding the incident or the product. **There are many different formats for business letters, so we will follow a very common and acceptable format for this assignment. This format is shown in Block Style – Guidelines and Example in our Media Library and is outlined for you below. You can find an additional example of this format in A5. The letter format provided on the following page is the framework by which you must structure your letter