Define and explain the concept of performance metrics. Explain and calculate the following performance metrics Customer Effort Score (CES) and Customer Equity (CE).

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24-06-2024
Business

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Define and explain the concept of performance metrics. Explain and calculate the following performance metrics Customer Effort Score (CES) and Customer Equity (CE).

Sagot :

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Define and explain the concept of performance metrics. Explain and calculate the following performance metrics Customer Effort Score (CES) and Customer Equity (CE).

Sagot :

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