Final answer:
Active listening in healthcare involves crucial behaviors like eye contact and nodding, and silence can be therapeutic during difficult times. Reflecting what patients communicate helps them explore their emotions.
Explanation:
Effective Listening in Patient Care
Active listening in healthcare involves behaviors such as making eye contact, nodding, and using appropriate facial expressions. Silence can also be therapeutic when sitting with a patient during difficult times. Reflecting by repeating the patient's communication helps encourage them to reflect on their feelings.
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