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Legislation 3: CONSUMER RIGHTS Act 2015

1. Description of legislation in relation to the delivery of customer service.
2. Description of something that a customer service provider should not do in relation to the legislation.

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GinnyAnswer

Final answer:

Consumer protection laws ensure consumer rights are protected, including regulations against deceptive practices. Customer service providers should adhere to laws like the Consumer Rights Act 2015 to deliver services ethically.


Explanation:

Consumer protection laws aim to safeguard consumers from deceptive practices and unsafe products. In relation to the delivery of customer service, the Consumer Rights Act 2015 specifies the rights of consumers and the responsibilities of service providers.

An example of something a customer service provider should not do in relation to legislation is misrepresenting a business as "going-out-of-business", which is deemed illegal under the Deceptive Trade Practice Act in Texas.


Learn more about Consumer protection laws here:

https://brainly.com/question/3317989


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