At Westonci.ca, we make it easy to get the answers you need from a community of informed and experienced contributors. Experience the ease of finding accurate answers to your questions from a knowledgeable community of professionals. Connect with a community of professionals ready to help you find accurate solutions to your questions quickly and efficiently.

When listening to a customer:

a) you can interrupt once you understand the customer's question or problem.
b) you should also make sure you are listening to what is going on around you.
c) you should allow the person to complete a thought before you respond.
d) you should respond based on the script that has been provided, regardless of whether it addresses the customer's question or problem.

Sagot :