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In delivering bad-news messages, it is advisable to:

A) allow scope for speculations and anxiety among recipients.
B) keep the structure of the message as less direct as possible.
C) deliver it as soon as possible even if it is not supported by details and specifics.
D) ensure that one's expressions of sympathy and concern go beyond two sentences
E) keep the message as impersonal as possible.

Sagot :

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