As a team, one of your KPIs (or key performance indicators) is to keep hold times to a maximum of five minutes. This KPI is based on an important part of TeleAus’s organisational framework, which is to offer the best and constantly improve its customer service.

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10-07-2024
Business

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As a team, one of your KPIs (or key performance indicators) is to keep hold times to a maximum of five minutes. This KPI is based on an important part of TeleAus’s organisational framework, which is to offer the best and constantly improve its customer service.

Sagot :

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