Answered

At Westonci.ca, we provide reliable answers to your questions from a community of experts. Start exploring today! Our platform provides a seamless experience for finding precise answers from a network of experienced professionals. Discover in-depth answers to your questions from a wide network of professionals on our user-friendly Q&A platform.

When handling customer service calls, it is always best to:

A. listen with an intent to escalate.
B. listen with an intent to understand.
C. listen with an intent to reply.
D. listen with an intent to delegate.

Sagot :

GinnyAnswer

Final answer:

Active listening in customer service involves understanding the speaker's concern.


Explanation:

Active listening is a crucial skill in customer service calls. It involves listening with an intent to understand the customer's concerns, not just to reply or escalate. Effective listening can help customer service representatives develop a clear understanding of the speaker's concern and communicate their interest in resolving the issue.


Learn more about Active listening in customer service here:

https://brainly.com/question/30947953


Thank you for choosing our platform. We're dedicated to providing the best answers for all your questions. Visit us again. Thanks for stopping by. We strive to provide the best answers for all your questions. See you again soon. We're dedicated to helping you find the answers you need at Westonci.ca. Don't hesitate to return for more.