A guest received a full day package at the Spa from her husband as a gift. She makes an appointment and calls the day prior to re-confirm. When she arrives no reservations are found. The Spa is fully committed for the day and there are no additional treatment rooms available. The guest is very upset. You apologize to the guest for the error. What is your best response to this situation? Offer the guest a beverage, and try to squeeze the guest into some treatment rooms despite the already full booking. Search for another package, such as a golf or theatre package, that the client might like and offer her that as a substitute. Work with the guest to find another day to schedule the Spa services. Search for an open hotel room, book the guest in it, and arrange Spa services via the room for the guest.