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A technician is troubleshooting a Windows computer and needs to stop the explorer.exe process. Multiple attempts to open Task Manager have failed. The technician can successfully open a command prompt. Which of the following steps should the technician take next?
a. Use the taskkill utility to locate the PID for the explorer.exe process.
b. Use the tasklist utility to locate the PID for the explorer.exe process.
c. Use the tasklist utility to end the explorer.exe process.
d. Use the taskkill utility to end the explorer.exe process.

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