Answered

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You telephone a sales representative for lawn equipment, and they immediately go into a spiel describing their products and current special offers. What is the sales representative doing wrong?
A. They are attempting to sell without engaging in small talk first.
B. They have not introduced the customer to the organization's chain of management.
C. They have not explained their own background and experience.
D. They are trying to solve problems before knowing what the problems are.

Sagot :

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